1.1 These Valeo Therapy Terms and Conditions (the “Terms”) constitute a legally binding agreement between the company Valeo Therapy having a registered office at 23 Princes Street, London, United Kingdom, W1B 2LX, the United Kingdom, and the company registration number 12825506 (the “Company”, “we”, “us”, and “our”) and an individual user (the “user”, “you”, and “your”) accessing and using the online platform https://www.valeotherapy.com, the related services and domain names (collectively, “Valeo Therapy”).
1.2 About Valeo Therapy. Valeo Therapy is an online platform, which connects parents or legal guardians (the “Parents”) with carefully selected therapists (the “Therapists”) for their children’s therapy needs. Valeo Therapy allows booking, scheduling and paying for therapy sessions (the “Sessions”). Valeo Therapy is a global platform that features users located worldwide. Valeo Therapy serves as a reference point; Valeo Therapy does not provide any Sessions or other therapy services.
1.3 License to use Valeo Therapy. We grant you a personal, revocable, non-exclusive, non-transferable and limited license to use Valeo Therapy pursuant to these Terms.
1.4 Disclaimer. Although we regularly monitor the information available on Valeo Therapy, we cannot guarantee the accuracy, reliability, currency, relevance, and completeness of the information available on Valeo Therapy, neither provided by us nor by the users of Valeo Therapy.
1.5 Third-party links and advertising. Valeo Therapy may contain links to websites, applications, and other online sources owned and operated by third parties. Valeo Therapy may also feature information and advertisements related to the therapists or other third parties. We are not responsible or liable in any manner for the content of such third-party links, information, and advertisements, as well as the security and privacy practices deployed by the operators of the third-party websites. Please exercise your due diligence before clicking on any of such third-party links or advertisements.
1.6 Therapists’ authorisation. The Therapists are responsible for obtaining all necessary authorisations, certificates, undergoing verifications, and acquiring professional liability insurance policies enabling them to use Valeo Therapy and provide therapeutic services through Valeo Therapy. The terms and conditions of the therapist’s insurance policy must not contravene to these Terms.
1.7 Privacy and other relevant terms. The documents that include important provisions regarding your use of Valeo Therapy and should be read and interpreted together with these Terms are:
2.1 Registration of your Account. In order to use the full functionality of Valeo Therapy, you are required to register a user account (the “Account”). The Account can be registered (i) directly on Valeo Therapy by submitting the requested information or (ii) by contacting us directly. There are four available types of user accounts on Valeo Therapy:
2.3 Your warranties. By registering your Account on Valeo Therapy, you acknowledge, agree, and warrant that:
2.4 Security of the Account. You are solely responsible for maintaining the confidentiality of your Account, including keeping secure your login details and passwords. By using Valeo Therapy, you agree to immediately notify us about allegedly unauthorised use of your Account or any other security breach related to your Account. You are also responsible for using secure Internet connection and protected networks while using Valeo Therapy. We cannot and will not be liable for any loss or damage resulting from your failure to comply with these security obligations
2.5 Deletion of the Account. At any time, you may delete your Account through the dashboard of your Account or by sending a request directly to us. Upon deletion of the Account, these Terms shall terminate.
2.6 Suspension and termination of the Account. We reserve the right to suspend or terminate your Account if, at our sole discretion, we have grounds to believe that your use of Valeo Therapy seriously and repeatedly breaches these Terms. We may also suspend or terminate your Account upon a lawful request of a public authority.
2.7 Confidential information. Any information made available by and between the users through Valeo Therapy is of confidential nature (the “Confidential Information”). The users must at all times (i) keep confidential and not disclose to any person any of the Confidential Information and (ii) only use the Confidential Information for the purposes of performing their obligations under these Terms. The Confidential Information can be disclosed to others only on a need-to-know basis. The Confidential Information may include sensitive health information that relates to the past, present or future health of an individual. When handling the said information, the Therapists agree to comply with the applicable laws.
3.1 Fees payable by the parents. When a parent makes a booking of a Session, the Parent will pay the service fees indicated on Valeo Therapy (the “Session Fees”) in accordance with our pricing policy. Once a payment for the Session Fees is made, the Session Fees shall be reserved by us in the Client’s Account until the selected Therapist approves the Session booked by the Parent. The Session Fees shall be reserved in Parent’s in credit card as soon as the selected Therapist approves the Session. Should the Parent’s payment method be rejected or payment cancelled for any reason whatsoever, the booking shall not be reserved and will automatically expire. The Session Fees paid by the Parents through Valeo Therapy constitute the entire amount payable for the Sessions and the Therapists shall not charge the parents any additional fees, unless agreed otherwise by the Parents with notification to the Company.
3.2 Therapists’ charges. The Therapists are solely responsible for (i) defining the charges applicable to the services provided by them and (ii) making an agreement for such charges to us. The Session Fees featured on Valeo Therapy to the Parents shall include Therapists’ service charges and our service fees.
3.3 Taxes. The Fees exclude all applicable taxes (e.g., VAT and sales taxes), levies, or duties imposed by taxing authorities. Unless otherwise stated by us, you are responsible for paying all applicable taxes, levies, and duties, including the tax applicable to the services provided or received by you under the Session Contract (as defined below), and excluding local taxes based solely on Company’s income.
3.4 Payouts. If you use Valeo Therapy as the Therapist, you are requested to approve the booking requests made by the Parent through Valeo Therapy within 24 hours from the Parent’s booking request. After you approve Parent’s booking, we will authorise the Session Fees in the Parent’s credit card. If no approval is made by you within the specified period of time, you will receive a notice about your failure to approve the booking. If no approval is received within the given period of time or the approval fails due to any other reason, (i) the booking request will automatically expire, (ii) the Parent will be notified about the cancellation of the booking request, and (iii) no Session Fees shall be deducted from Parent’s credit card for the cancelled booking. After you approve the booking request, we will send you a confirmatory email containing the information about the approved booking and the respective Parent will be charged the applicable Service Fees. After completion of the Sessions, we will transfer the funds generated by you (i.e., the Service Fees minus our service charges) to your Therapist Account. You acknowledge and agree that: (i) any payment made by the Parent to you through Valeo Therapy shall be considered as payment by the Parent directly to you; (ii) you will not charge the Parent any additional fees for the booked Sessions, unless agreed otherwise between the Parent and you with a notice to us; (iii) we accept payments from the Parents as your limited payment collection agent; (iv) our obligation to pay you is subject to and conditional upon successful completion of the Sessions and receipt of the associated payments of the Session Fees from the Parents; and (v) we are not responsible for transferring you the funds that have not been successfully obtained from the Parents. Therapists’ charges will be transferred to Therapists’ payment method within 15 days following the then-current billing cycle by using our Payment Processor (as defined below). The Therapists are responsible for paying any and all applicable transfer costs charged by the Payment Processor.
3.5 Technical steps to conclude a service contract.
3.5.1 The Parents. If you would like to conclude a service contract with us as the Parent, you need to: (i) register your Client Account; (ii) choose the Therapist that you would like to book; (iii) provide the required payment information; and (iv) click on the button “Book”. You will be able to identify and correct any input errors prior to clicking on the “Book” button. After you click on the button “Book” and the Therapist approves your booking, we will pre-authorise the Fees in your credit card and send you a confirmatory email informing you about your booking. All further communication between you and the selected Therapist should be carried through Valeo Therapy. By clicking on the button “Book” and receiving the confirmatory email, you conclude a service contract in English between you and us on the basis of these Terms. Please note that the service contract concluded between you and us under these Terms governs the booking of the Session only. The provision of the services by the Therapists is governed by a separate contract between you and the respective Therapist (please refer to Section 5 for more information).
3.5.2 The Therapists. If you would like to conclude a service contract with us as the Therapist, you need to apply by submitting information about yourself. You will be able to identify and correct any input errors prior to submitting your application form or later, through the dashboard of your Therapist Account. If you meet our eligibility criteria, we will send you an email informing you about your acceptance and invite you to create your Therapist Account on Valeo Therapy. By creating your Therapist Account, you conclude a service contract in English between you and us on the basis of these Terms and agree to your obligations stated therein, including the provisions of this Section 3. Please note that the service contract concluded between you and us under these Terms governs your use of Valeo Therapy only. The provision of any services by you as the Therapist is governed by a separate contract between you and the respective Parent (please refer to Section 5 for more information).
3.5.3 The details of the specific service contract will not be filed by us and, therefore, the specific contract will not be available to you. However, if you do require any information regarding your order, you can consult your Account or contact us by using the contact details mentioned at the end of the Terms. We warrant that the services supplied under a service contract are of a reasonably acceptable quality.
3.6 Right of withdrawal. We respect consumer rights and comply with the applicable consumer protection laws. If you use Valeo Therapy as the Parent who is a consumer (i.e., you act wholly or mainly outside the scope of your trade, business, or profession), you have the right to withdraw from the service contract with us within the period of 14 days after the service contract was concluded, unless the provision of the services was completed. In order to terminate the service contract and receive a refund, you must inform us of your decision to withdraw from the contract by email. If you have already used our services (e.g., participated in the Sessions) prior to communicating your desire to withdraw from the service contract with us, we reserve the right to charge you proportionally for the services used and return the Service Fees paid for the unused services only (if any). If you have fully used all services for which the service contract was concluded, you cannot exercise your right of withdrawal. We will refund the Service Fees by using our third-party payment processor, unless you have expressly requested otherwise. In any case, you will not incur any fees as a result of the refund. If you act as a business, trader, or use Valeo Therapy for professional purposes, you are not entitled to exercise your right of withdrawal; please refer to Section 4 of the Terms for more information on cancellation and refunds applicable to you.
3.7 Payment processing. All payments related to Valeo Therapy, including payment of the Service Fees, payouts to the Therapists, and refunds, are processed by our third-party payment processor Stripe (the “Payment Processor”). The Payment Processor is solely responsible for handling your payments. You agree not to hold us liable for payments that do not reach us or the Therapists because you have quoted incorrect payment information or the Payment Processors refused the payment for any other reason. Please note that the Payment Processor may collect from you some personal data, which will allow it to make the payments requested by you (e.g., your name, credit card details, payment account information, or any other required personal data). The Payment Processor handles all the steps in the payment process on its website, including data collection and data processing. For the payment service agreements and policies applicable to your payments, please refer to https://stripe.com.
3.9 Invoices. The invoices for the Service Fees paid by the Parents and payouts to the Therapists , whichever is relevant to you, (the “Invoices”) are generated automatically and can be reviewed and downloaded through your Account. Please make sure that all information in respect to your Account is accurate and up-to-date so that the Invoices could be generated correctly. We accept no responsibility if the Invoices are erroneous due to your failure to comply with these Terms.
3.10 Free consultation. Each Parent is entitled to a single free consultation with our consultant prior to choosing the Therapist. Such consultations are limited to 30 minutes and do not substitute the Sessions.
4.1 If you would like to cancel your Session, you must do so through your Account no later than 48 hours before the scheduled time.
4.2 If you cancel the Session as the Parent in accordance with section 4.1 above, we will refund you the Service Fees paid. If the Session is cancelled later than 48 hours before the scheduled time, no Service Fees shall be refunded by you, unless you exercise your right of withdrawal as explained above.
4.3 If you cancel the Session as the Therapist in accordance with section 4.1 above, you will not be entitled to any payments related thereto.
5.1 Valeo Therapy facilitates the formation of service contracts for the Sessions (the “Session Contracts”) between the Parents and the Therapists (collectively, the “Contractors”). Unless otherwise provided in the Terms, we do not intervene into the communication between the Contractors as well as negotiation, conclusion, and execution of the Session Contracts.
5.2 Unless explicitly specified otherwise on Valeo Therapy, our responsibilities with regard to the Session Contracts are limited to (i) facilitating the availability of Valeo Therapy and (ii) serving as the limited payment collection agent of each Therapist for the purpose of accepting payments from the Parents on behalf of the Therapists. By using Valeo Therapy, you acknowledge and agree that the Therapists and not we are solely responsible for (i) approving any of the booking requests made by the Parents and (ii) participating in the Sessions booked through Valeo Therapy.
5.3 If the Contractors decide to enter into the Session Contract through Valeo Therapy, the Session Contract is the contractual relationship between the Contractors and the Contractors have complete discretion with regard whether to enter into the Session Contract and the agreed terms of the Session Contract. The Contractors acknowledge and agree that we are not a party to the Session Contract and the formation of the Session Contract does not create employment, partnership, joint venture, or other service relationships between the Contractors and us. The Contractors may enter into any agreements as they deem to be appropriate (e.g., confidentiality or assignment agreements), provided that such agreements do not conflict with, narrow, or expand these Terms.
5.4 By concluding the Session Contracts through Valeo Therapy, the Parent acknowledges and agrees that the Parent is purchasing services from the respective Therapist and not directly from us, and the Therapist is solely responsible for delivering those services. Therefore, for any specifics related to the Session Contracts, the Parent is requested to contact the respective Therapist directly.
5.5 We are not a party to the Session Contracts and, therefore, we will not be liable for any direct, indirect, consequential or inconsequential loss or damage that results from the Session Contracts and any business transactions made between the Contractors as a result of the interactions through Valeo Therapy.
5.6 The Therapists are solely responsible for:
5.7 Valeo Therapy provides general information about the users and it displays the profiles created by the users. Please note that we do not endorse any users of Valeo Therapy and Valeo Therapy features only a limited list of the available therapists and clients.
5.8 The Contractors are solely responsible for providing accurate information on Valeo Therapy through their Account, including their contact details, professional experience, training, and availability schedules. Although we put reasonable efforts to make a careful and critical examination of the Therapists, we bear no responsibility and make no warranties about the accuracy, truthfulness, or completeness of such information and any transactions carried through Valeo Therapy.
5.9 The Parents are solely responsible for carrying out appropriate checks regarding the Therapists, including their relevant trade and industry accreditations, qualifications, legal authorisations, and the scope of insurance prior to concluding the Session Contracts. None of the references provided by us or the users of Valeo Therapy in relation to any user of Valeo Therapy (e.g., comments or ratings) represents endorsement, certification or guarantee about any user, as well as the information or services provided by that user.
5.10 We are not responsible for any disputes that arise between the Contractors, nor are we obliged to receive or process, complaints against the users of Valeo Therapy or resolve disputes between the users of Valeo Therapy, unless the complaint concerns the performance of our legal or contractual obligations under these Terms.
6.1 When you use Valeo Therapy, you may upload and submit various content, such as advertisements, CVs, descriptions of your business activities, text messages, photos, videos, links, and files (collectively, “Your Content”). Please note that some of Your Content may become available to other users of Valeo Therapy (e.g., if you use Valeo Therapy as the Therapist, the Parents will be able to see some of Your Content). Therefore, we request you to (i) exercise your due diligence when uploading Your Content to Valeo Therapy, (ii) not to make any sensitive information publicly available to other users of Valeo Therapy, and (iii) make sure that, by uploading Your Content to Valeo Therapy, you comply with these Terms.
6.2 By uploading Your Content to Valeo Therapy, you grant us unrestricted, sub-licensable, royalty-free, perpetual, and irrevocable rights to use, distribute, advertise, adapt, remix, modify, publicly display, publicly perform, excerpt, prepare derivative works of, and reproduce Your Content for the purposes of providing you with the requested services and carrying out our legitimate business interests.
6.3 You agree not to submit Your Content that violates these Terms or any applicable laws, including intellectual property rights of others and you agree to pay all royalties, fees, and any other monies applicable to Your Content.
6.4 You understand and agree that, in order to ensure the security of Valeo Therapy, we may, but have no obligation to, monitor Your Content. We reserve the right, at our sole discretion, to refuse to upload, modify, delete, or remove Your Content, in whole or in part, that violates these Terms or may harm the reputation of Valeo Therapy. However, you remain solely responsible for Your Content.
6.5 You are not allowed to make publicly available personal data of persons who have not provided you with their prior authorization or consent to share that personal data (e.g., you cannot publish name, photos, videos, and contact details of a person who has not allowed you to do so) through Your Content.
6.6 Your Content includes your personal views and recommendations. None of Your Content reflects our views, recommendations, endorsement, or any commitments related thereto.
6.7 The users agree to be bound by the duty of confidentiality with regard to the Session Contracts and any communication related thereto.
7.1 When using Valeo Therapy, you are required to follow our acceptable use policy outlined in this Section 7. Please be advised that we work closely with law enforcement and we report any inappropriate content that may infringe applicable laws. You are not permitted to use Valeo Therapy in any manner that substitutes or contributes to the following activities (the list is representative and not exhaustive):
7.2 Reporting inappropriate content. If you think that some of the content available on Valeo Therapy is inappropriate, infringes these Terms, applicable laws, or your right to privacy, please immediately contact us. If any content or user is reported as inappropriate, we will immediately delete the content from Valeo Therapy and investigate the conduct of the reported user.
8.1 Marketing communication. From time to time, you may receive from us commercial communication, such as newsletters, brochures, promotions and advertisements, through Valeo Therapy or by email. You can opt-out from receiving marketing messages at any time free of charge by clicking on the “unsubscribe” link contained in any of the messages sent to you or contacting us directly.
8.2 Informational notices. From time to time, we may send you informational notices, such as service-related, technical or administrative emails, information about the Sessions, Valeo Therapy, your privacy and security, and other important matters. Please note that we will send such notices on an “if-needed” basis and they do not fall within the scope of direct marketing communication that requires your prior consent.
9.1 We take appropriate security measures, such as encryption, SSL protocol, strong passwords, multi-factor authentication, and limited access to data by our staff, to protect the information we store on Valeo Therapy against unauthorised access.
9.2 By using Valeo Therapy, you are solely responsible for your interactions with other users of Valeo Therapy. We make no representations or warranties as to the conduct of Valeo Therapy users.
9.3 Given the nature of communications and information processing technology and the Internet, we cannot be liable for any security incidents, cyber attacks, data breaches, and unlawful destruction, loss, use, copying, modification, leakage, and falsification of any data caused by circumstances that are beyond our reasonable control. In case a security incident occurs, we will inform relevant authorities without undue delay and immediately take reasonable measures to mitigate the incident, as required by the applicable law. Our liability for any security incidents will be limited to the highest extent permitted by the applicable law.
10.1 Most of the content made available on Valeo Therapy (“Our Content”) is owned by us, our partners, agents, licensors, vendors, and/or other content providers. Our Content includes, but is not limited to, text, images, audiovisual content, source code, trademarks, service marks, trade names, graphics, and button icons. Our Content is protected by the applicable intellectual property laws and international treaties.
10.2 You are not allowed, without obtaining prior written authorisation from us, to copy, distribute, make available, disassemble, make alterations, decompile, reverse engineer, translate, adapt, rent, loan, use, lease or attempt to grant other rights to Our Content to third parties, or use any manual or automated means to scrape any content available on the Platform.
10.3 You may not use our brand, the word or figurative trademarks associated with Valeo Therapy or third-party trademarks without a prior consent of a trademark owner. You are not allowed to use such brands and trademarks in any way that suggests that we sponsor, endorse, or associate with you without obtaining prior written consent from us.
10.4 Some of the intellectual property assets, such as Your Content and third-party trademarks, featured on Valeo Therapy may be owned by the users and other third parties. Such third-party intellectual property does not belong to us and it remains the sole property of the respective third-party proprietors.
11.1 Valeo Therapy is not marketed and should not be used by persons under the age of 18. The Parents holding parental responsibility for a child or authorised as required by law can book the Sessions through Valeo Therapy for minor children. However, we do not permit children under the age of 18 to make such bookings themselves.
11.2 If the Sessions entail minors, the Therapist is solely responsible for obtaining all authorisations from the Parents necessary for featuring and/or filming minors during the Sessions. Valeo Therapy shall not obtain, assist to obtain, or examine any of the said authorisation and compliance on Therapist’s behalf.
13.1 We put reasonable efforts to ensure that Valeo Therapy is always accessible to you. However, the availability of Valeo Therapy may be affected by factors, which we cannot reasonably control, such as bandwidth problems, equipment failure, acts and omissions of our third-party service Therapists, or force majeure events. We take no responsibility for the unavailability of Valeo Therapy caused by such factors
14.1 We provide Valeo Therapy on “as available”, “as is”, and “with all faults” basis. To the extent permitted by the applicable law, we do not make any representations or warranties about the reliability, suitability, and accuracy, for any purpose, of Valeo Therapy, any content featured on Valeo Therapy, whether provided by us or by third parties, and hereby disclaim all warranties regarding Valeo Therapy and its operation.
14.2 It is your sole responsibility to verify and assess whether or not Valeo Therapy fits for the intended use prior to using Valeo Therapy.
14.3 By using Valeo Therapy, you acknowledge that we may use third-party suppliers to provide software, hardware, storage, networking, and other technological services. The acts and omissions of third-party suppliers may be outside of our reasonable control. To the maximum extent permitted by law, we exclude any liability for any loss or damage resulting from the acts and omissions of such third-party suppliers.
14.4 Nothing in these Terms shall affect any statutory rights that you are entitled to as a consumer and that you cannot contractually agree to alter or waive.
15.1 Unless otherwise excluded or limited by the applicable law, we will not be liable for any damages, including, but not limited to, incidental, punitive, special or other related damages, arising out or in connection with your use of Valeo Therapy, any content made available through Valeo Therapy, whether provided by us or by third parties, or any transactions concluded through Valeo Therapy. You agree not to hold us liable in respect of any losses arising out of any event or events beyond our reasonable control.
15.2 We will not be liable to you or any other persons on whose behalf you use Valeo Therapy for any direct, indirect or consequential losses, which may be incurred by you in relation to Valeo Therapy, such as:
15.3 We will not be liable to you for any loss or damage, which may be incurred by you as a result of:
15.4 This Section 15 shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
16.1 You agree to indemnify, defend and hold us, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service Therapists, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your use of Valeo Therapy, or your violation of any law or the rights of a third party
17.1 In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such a provision shall nonetheless be enforceable to the fullest extent permitted by the applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected as a result.
18.1 Governing law. These Terms shall be governed and construed in accordance with the laws of England, the United Kingdom, without regard to its conflicts of law provisions.
18.2 Jurisdiction. You agree to resolve any disputes arising out of or relating to these Terms by means of negotiation with the Company. If the dispute cannot be resolved by means of negotiation, the dispute shall be submitted to the binding online arbitration. This Section 18 does not affect any statutory rights that you are entitled to as a consumer.
19.1 Term and termination. The Terms enter into force on the date indicated at the top of the Terms and remain in force until updated or terminated by us or until you stop using Valeo Therapy.
19.2 Amendments. We reserve the right to modify these Terms at any time, effective upon posting of an updated version on Valeo Therapy. Such amendments may be necessary due to the changes in the requirements of laws, regulations, new features of Valeo Therapy, or our business practices. We will send you a notification (if we have your email address) about any material amendments to the Terms that may be of importance to you. You are responsible for regularly reviewing these Terms. Your continued use of Valeo Therapy after any changes shall constitute your consent to such changes. We also reserve the right to modify the services provided through Valeo Therapy at any time, at our sole discretion.
19.3 Breach of the Terms. If we believe, at our sole discretion, that you violate these Terms and it is appropriate, necessary or desirable to do so, we may:
19.4 Transfer of rights. You are not allowed to assign your rights under these Terms. We are entitled to transfer our rights and obligations under these Terms entirely or partially to a third party by giving a prior notice to you. If you do not agree to the transfer, you can terminate these Terms with immediate effect by deleting the Account and stopping to use Valeo Therapy.
19.5 Merger or acquisition. In the event the Company, during the term of these Terms, is acquired, merged, or sells all or substantially all of its assets, these Terms shall not automatically be terminated and the Company agrees to use its best efforts to ensure that the transferee or surviving company shall assume and be bound by the provisions of these Terms.
19.6 Entire agreement. These Terms, together with the documents referred to therein, represent the entire agreement between you and us regarding your relationship with us and govern your use of Valeo Therapy.
Any of your questions and notices regarding these Terms should be sent to us by using the following contact details:
Postal address: Valeo Therapy, 23 Princes Street, London, United Kingdom, W1B 2LX, the United Kingdom.